Return & Exchange
Returns & Exchanges.
No questions asked. Raise a return or exchange within 5 days of delivery — we handle the rest. Free pickup, hassle-free process.
✓ 5-Day Window
✓ Free Pickup
✓ No Questions Asked
✓ 10–15 Days End to End
Track your return
Check request status
Enter the email address used when placing your order to view all your return and exchange requests.
📧Use the same email address you used when placing your Jisora order.
⏱️Returns take 10–15 business days end to end from request to resolution.
💬Questions? WhatsApp us anytime.
Track Request
Enter your email to view all requests
How it works
Simple. Hassle-free. 4 steps.
1
Raise a Request
Enter your order number above. Select items to return or exchange.
2
Free Pickup
We arrange a free pickup from your doorstep within 1–3 business days.
3
We Inspect
Once we receive the item, our team inspects it within 2–3 business days.
4
Refund or Exchange
Refund to original payment or exchange dispatched within 10–15 days total.
Our policy
What you need to know
📅
5-Day Return Window
You have 5 days from delivery to raise a request. Requests after 5 days cannot be accepted.
✅
Eligible Items
Items must be unworn, unwashed, with original tags intact. Sale items marked NORETURN are not eligible.
🚫
Not Eligible
Clearance items, custom stitched orders, accessories, and items without original packaging.
💰
Refund Process
Refunds processed to original payment method within 5–7 business days after inspection.
🔄
Exchange Policy
Subject to stock availability. If unavailable, we issue a full refund instead.
🚚
Self-Ship Option
If pickup unavailable at your pincode, self-ship to our warehouse and share courier details with us.
Still have questions?
We are here to help.
We are here to help.
Our team replies within minutes on WhatsApp.
Free Worldwide Shipping
On every order
5-Day Easy Returns
No questions asked
Secure Checkout
Cash on delivery available
Trusted by 1M+ Women
Loved across India
जिसोरा
(जी · सोरा) Noun
Jisora is a Marwari word that means satisfaction and gratification.
Every piece we make is designed to feel as beautiful as it looks — inside and out.
Every piece we make is designed to feel as beautiful as it looks — inside and out.
Indian soul.
Modern spirit.
Modern spirit.
Information
Customer Care