Shipping Policy

At Jisora, we prioritize a smooth and efficient delivery process, ensuring your order reaches you in a timely and secure manner. This policy covers both domestic and international shipping details, so you can shop with confidence, knowing exactly what to expect from our shipping services.

Processing and Dispatch Times

• Orders are processed within 1-2 business days (excluding weekends and public holidays).

• Once dispatched, you will receive an email or WhatsApp notification with tracking details, allowing you to monitor your order’s progress in real-time.

Shipping Within India

• Free Standard Shipping: Available on all orders across India.

• Delivery Time: Typically 4-5 business days from dispatch.

• Orders are delivered through our trusted courier partners, such as Bluedart Air, ensuring secure and timely deliveries.

Cash on Delivery (COD)

• COD is available for domestic orders with no extra charges.

• All COD orders will be verified via phone or email prior to dispatch, so please ensure your contact details are accurate.

Prepaid Orders

• Prepaid orders (credit card, debit card, net banking, UPI) are processed quicker since they do not require phone verification.

• We recommend prepaid options for faster processing and seamless checkout.

International Shipping 

• Free International Shipping: Available for all international orders.

• Delivery Time: Typically  10-12 business days  depending on customs and destination.

• We ship through reliable courier services such as FedEx and Aramex for international orders. 

Customs Duties and Taxes 

• International customers are responsible for any customs duties, import taxes, or local charges applicable in their country. These fees are not included in Jisora’s prices.

Delivery Attempts and Unserviceable Areas

• Our courier partners will make two delivery attempts. If both attempts are unsuccessful, the package will be returned to us. We will then contact you to arrange for redelivery or a refund (please note that international shipping costs are non-refundable).

• In rare cases, certain pincodes may be unserviceable. If your pincode falls under this category, we will notify you promptly and cancel the order with a full refund.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email or WhatsApp. You can use this to monitor your package in real-time and stay updated on the expected delivery date. 

In-Store Pickup and Local Delivery (Jaipur)

• In-Store Pickup: Available for Jaipur residents. Orders will be ready within 24 hours, and we will notify you when it’s available for collection.

• Same-Day Delivery: Offered in Jaipur for orders placed before 4 PM. Orders placed after 4 PM will be delivered the following business day.

 Potential Delays

Although we work hard to ensure timely deliveries, unexpected delays can occur due to customs, weather conditions, strikes, or holidays. If such delays happen, we will inform you and assist you in tracking your order.

 

Frequently Asked Questions (FAQs)

Q1: What happens if I’m not available to receive my order?

Our courier will make two attempts. If both attempts fail, the order will be returned to us, and we will contact you for a refund or redelivery arrangement.

Q2: How do I track my order?

Once your order is shipped, you will receive a tracking number via email or WhatsApp, which can be used to track your package through the courier’s website.

Q3: Can I change my shipping address after placing an order?

Yes, you can request an address change within 24 hours of placing the order. However, once the order is dispatched, no changes can be made.

Q4: Are there any additional charges for international orders?

Jisora offers free international shipping, but any customs duties, taxes, or fees will be the customer’s responsibility.

Q5: What should I do if my area is unserviceable?

If your pincode is unserviceable, we will notify you and cancel the order with a full refund.

 

If you have any questions or concerns related to shipping, feel free to contact us via email at customercare@jisora.com or call us at +91 9358935828. Our dedicated team is ready to assist you with inquiries about your order, delivery status, or any shipping-related concerns.

By placing an order with Jisora, you agree to the terms and conditions outlined in this shipping policy. We are committed to providing a smooth and transparent shopping experience, ensuring your order reaches you efficiently and securely.